What you will be doing

• Support to the Lodge Management Team
• Ensuring all guest standards are at a minimum being met
• Hosting as and when required.
• Check in of guests.
• Guest induction.
• Room checks.
• Room orientation.
• Curio sales.
• Assist with all guest-related concerns, complaints, and compliments.
• Stock takes
• Timeous support and communication with other departments
• Co-ordinate central procurement / deliveries and invoicing
• Daily administration tasks
• Reservations / Apex
• Capturing invoices
• Ensuring that all compliance requirements are adhered to.
• Ad hoc support to various lodges.

Soft Skills

• Guest Centric
• Diplomatic
• Empathetic
• Accountable
• Respectful
• Honest
• Excellent Communicator
• Solutions orientated
• Adaptable
• Determined
• Team Player

Technical Skills

Systems & tools:

• Pastel (or similar)
• eRes
• Apex | Nebular (similar) POS system

Requirements

These requirements are non-negotiable

• Minimum of 3 years in a similar role
• Minimum of 2 years experience in high-end luxury safari and hospitality environment
• Computer literate – Word | Excel | Outlook |etc
• Pastel or similar finance system
• eRes (travel booking system)
• Point of Sale system
• Degree or Diploma – Hospitality Management
• Drivers License
• Proven track record of excellent guest and team relationships.
• Ability to manage high-end guests.
• Ability to deal with challenging situations.
• Proven track record of delivering to high-end hospitality guests.
• Proven track record of thriving in a high-demand environment
• Understanding and ability to ensure consistent food services to our guests.

Position Details

• Contract type Permanent
• Sites  Various
• Work cycle 6 weeks on: 2 weeks off
• Benefits Accommodation + uniform
• Remuneration Cash + 7,5% contribution to provident.

How to apply

We cannot wait to receive your application!

Send your 3-page CV to hr@thornybush.com with Front of House in the subject line.

We reserve the right to pause or stop recruiting at any stage.