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Front of House – various

In a Nutshell

You will be working with the Lodge Manager and the team to ensure our guests have a world-class experience at our lodge

What you will be doing

  • Support to the Lodge Management Team
  • Ensuring all guest standards are at a minimum being met
  • Hosting as and when required.
  • Check in of guests.
  • Guest induction.
  • Room checks.
  • Room orientation.
  • Curio sales.
  • Assist with all guest-related concerns, complaints, and compliments.
  • Stock takes
  • Timeous support and communication with other departments
  • Co-ordinate central procurement / deliveries and invoicing
  • Daily administration tasks
  • Reservations / Apex
  • Capturing invoices
  • Ensuring that all compliance requirements are adhered to.
  • Ad hoc support to various lodges.

Soft Skills

  • Guest Centric
  • Diplomatic
  • Empathetic
  • Accountable
  • Respectful
  • Honest
  • Excellent Communicator
  • Solutions orientated
  • Adaptable
  • Determined
  • Team Player

Technical Skills

Systems & tools:

  • Pastel (or similar)
  • eRes
  • Apex | Nebular (similar) POS system


These requirements are non-negotiable

  • Minimum of 3 years in a similar role
  • Minimum of 2 years experience in high-end luxury safari and hospitality environment
  • Computer literate – Word | Excel | Outlook |etc
  • Pastel or similar finance system
  • eRes (travel booking system)
  • Point of Sale system
  • Degree or Diploma – Hospitality Management
  • Drivers License
  • Proven track record of excellent guest and team relationships.
  • Ability to manage high-end guests.
  • Ability to deal with challenging situations.
  • Proven track record of delivering to high-end hospitality guests.
  • Proven track record of thriving in a high-demand environment
  • Understanding and ability to ensure consistent food services to our guests.

Position Details

  • Contract type Permanent
  • Sites  Various
  • Work cycle 6 weeks on: 2 weeks off
  • Benefits Accommodation + uniform
  • Remuneration Cash + 7,5% contribution to provident.

How to apply

We cannot wait to receive your application!

Send your 3-page CV to with Front of House in the subject line.

We reserve the right to pause or stop recruiting at any stage.

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Please click the button below and complete the form to register your interest in this job. We will contact you with information about availability and documentation required.

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